New Arrival
MQ159 (4650)
RM39.00  
Best Sellers
MQ152 (1045)
RM39.00  

FREQUENTLY ASKED QUESTIONS (FAQ)

1.   How can I track my order?

Once you have submitted your order, you will receive an order confirmation by email to confirm that your order has been received. This email will contain your order number, which along with your shipping address, will be all you need to track your order. You can track your order by calling our Customer Contact Center at (6017) 329 7822, or email us at sales@zucca.com.my.

 

2.   How can I change/cancel my order?

Unfortunately, once an order has been shipped, it cannot be(may) changed or cancelled. If you are not fully satisfied with your purchase, you will have the option of returning/ exchanging it at one of our store locations or by courier. Click here to learn more about our return policy.

 

3.   How long will it take to receive my order?

After order received, we will ship out once payment has been verified. All orders are shipped within 7 business days after payment received.

Please note: For orders that contain multiple items, you may receive each item separately, on different dates.

 

4.   What is the shipping method?

All orders are shipped within 1-3 business days of placing an order. The date you receive your order will depend on the shipping method you select. 

The following shipping methods are currently available. 

Shipping method

Cost

Delivery time from date shipped

Standard

RM10.00

2-5 days, Monday through Saturday

All parcels will be shipped out using POS LAJU, that will come with a tracking number and a signature will be required upon receipt. However, customers are responsible for any additional charges on returned packages.

 

FREE DELIVERY OFFER

For a limited time, ZUCCA is offering FREE DELIVERY on all online orders. The cost for shipping will automatically be deducted at checkout for all eligible orders.  

 

5.   Can I place an international order?

Sorry sis, we currently only accept domestic order. 

 

6.   How can I return/exchange my order?

If you are not fully satisfied with your purchase, you will have the option of exchanging it by post it back to us. 

Exchange can be made if the item(s) sent to you is incorrect or defected only. Exchange of money are strictly not allowed. We do provide exchanges in size & colours** EXCEPT for promotion items. Invoice must be included with the return item. However, one way postage will be borne by the customer as all measurements have been provided. Customers are requested to mail the item via POS LAJU to us. We will not proceed on with the exchange if the parcel does not reach us within 5 working days counting from the day the item is delivered and is not liable for loss mails.

Exchanges are subjected to stock availability and we do not provide cash refunds for such exchanges. All exchanges are final and further requests for exchange will be denied.

*Exchanges will only be done for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all four conditions will be duly declined. 

 

7.   What is your size?

Here's a quick measuring guide to help you choose your very best size in this new range of fits. 

  1. Place a piece of blank paper on a flat surface.

  2. Place your foot on the paper. Wear the same type of sock or stocking that you plan on wearing with the shoe.(Example: barefoot for sandals, thick socks for winter boots.)

  3. Using a pencil, place a mark at the end of your heel and the tip of your longest toe. 

  4. Measure the length between the marks. 

  5. Use the chart below to find your size.

If your measurements are between two sizes, or you find one foot's measurement is larger than the other, always move up to the larger size.

MEASUREMENTS

(CM)

22

23.6

24.3

24.9

25.6

26.3

(INCHES)

9

9.3

9.6

9.8

10.1

10.3

SIZES

Europe

36

37

38

39

40

41

ZUCCA

5

6

7

8

9

10

 

 8.   What are the payment methods?

We accept the following payment methods:

We do not accept cheques, cash, credit vouchers or international credit cards.

IMPORTANT: Your billing address must exactly match your name, address and postal code exactly as they appear on your credit/debit card statement. This information is used as a part of the validation process for your credit card payment.

Please note that the shipping and billing addresses must be valid MALAYSIA addresses (P.O. boxes are not accepted). Your phone number and email address are also required in case our Customer Contact Centre needs to contact you about your order.

 

9.  Is It Safe to Shop Online?

It is safe to shop online and we keep your information discreet. The payment gateway we use is ipay88, an Internet Payment Service and Solution operated by Mobile88.Com Sdn Bhd, a MSC status company since 2006. Also the courier service we use which is POS Malaysia which guarantees that your parcel been delivered to your doorstep.

 

10. Contacting ZUCCA?

Please do not hesitate to contact us for any enquiries at sales@zucca.com.my.