RETURN & EXCHANGE
You must ship back all returnable item within 7 business days from the day that you received your item.
Exchange of money are strictly not allowed. We do ONLY provide exchanges in size & colors.
As an online business, we aim to provide a return service that is totally hassle-free for you.
4 STEPS EASY RETURN
Step 1 : Contact us via Whatsapp (+6017-329 7822) / Facebook (www.fb.com/zucca.my)
or email us (firstname.lastname@example.org) with your order number.
Step 2 : You will receive responses confirming that your return request has been received.
Step 3 : Pack and secure your item(s) in its original package.
Step 4 : Send back your item(s) to the address listed.
** The cost of returning the item(s) to US is YOUR responsibility.
Item(s) must be returned in new, unworn and unwashed condition. They must also be returned with their original packaging and all of its consent ( if applicable). Once we received your package, you refund/exchange will be processed within 7 business days. You will be notified via email.
** The cost of returning the item(s) to YOU is OUR responsibility.
ALL PROMOTIONAL ITEMS ARE NON- RETURNABLE AND NON-EXCHANGEABLE.
ALL EXCHANGES ARE FINAL.